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The Link Help Centre – Leading the Way in Customer Service

06 February 2014

We are pleased to announce our new comprehensive online customer support platform - the Link Help Centre. Featuring three distinct components including an expansive resource knowledgebase, a ticketed technical support system and an interactive community forum, the Link Help Centre sets new standards in the industry for customer service. Scientists and Link customers utilising oligo chemistry will be able to take advantage of this new online resource for personalised access to technical in-house support, and to gain real-life examples and functional product insight from the wider Link customer community.

The new Help Centre (helpcentre.linktech.co.uk) will act as the first point of contact for our customers, offering a convenient self-service element and enabling scientists to quickly resolve their own queries as-and-when required, without the limitations introduced by personnel availability. Should more technical troubleshooting or guidance be required, the new ticketed support system offers a centralised set-up allowing customers to get the personal customer support they need, while also being able to easily monitor the status of all enquiries in a single, hassle-free location.

In response to demand, visitors to the Link Help Centre can also access the complete collection of validated Link product protocols online, with easy search functionality for the quick location of relevant content. Customers can also subscribe to articles so that they can be immediately notified of changes; particularly useful for protocol updates. In addition to the in-house expertise and support that is provided via the new Link Help Centre, the online tool also encompasses a dynamic community forum, providing customers with a platform to share and benefit from the experience of other scientists in the field.

The Link Help Centre was established to provide an online support resource like none other for scientists working in oligo synthesis. Dr John Bremner, CEO at Link Technologies explains "Our new Help Centre fulfils the demand that we have encountered for such a service. Having a clear port-of-call for comprehensive support and information sets our service offering well above the industry norm, and the platform provides our customers with immediate access to a wealth of published, in-house and 3rd party knowledge, for full confidence in the use of our oligo reagents. Customer service is imperative, and at Link we will continue to build the resources available to our valued customers."

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