Link Technologies - tools for molecular biology

Ordering Information

All you need to know about getting your oligonucleotide synthesis reagents from us.

Packaging for different synthesiser types

Our DNA & RNA synthesis reagents are normally packaged in standard vials compatible with ABI automated synthesisers. Standard DNA phosphoramidites are also packaged in Expedite and MerMade vials. For these products, customers wishing compatibility with an Expedite synthesiser should select the catalogue number(s) with an appended "E" when ordering, e.g. 2001-C001E, and likewise for MerMade reagents those appended with an "M", e.g. 2001-C002M.

All other phosphoramidites will be shipped in an ABI compatible vial. An empty Expedite vial, for transfer of the amidites by the customer, can be supplied if requested (see: Expedite Vial Pack). Due to the number of bottle options open to MerMade users, we do not routinely supply empty MerMade bottles with products, however these may be available on request. In addition, quantities of empty synthesiser bottles can be purchased separately from us.

Our column-packed CPG supports are routinely packaged in ALL-FIT columns suitable for use with most automated synthesisers, including ABI and Expedite instruments (these are not, however, compatible with an ABI 3900). MerMade-compatible columns, packed with certain functionalised base CPGs and 3'-modifier CPGs, are also available and are listed where appropriate. Where MerMade columns are not listed these can normally be packed by request.

Solvents and liquid reagents are currently packaged specifically for ABI, Expedite and MerMade type synthesisers.

Reagents specifically packaged for use in ÄKTA oligopilot™ instruments are available on a custom contract basis. Please contact us to discuss your requirements.

Given the variety of instruments available, we do not list every possible bottle size. In most instances, however, where we do not list a type of packaging or bottle type we may still be able to assist you with what you require. Therefore please ask and we'll do our best to help.

Pricing & Payment

Current prices (in £, € and $) are available on our website. Discounts will be considered on regular and bulk purchases. An automatic 10% discount on our list prices will be applied for customers from academic institutions, except where alternative or additional discounts have been agreed. We reserve the right to alter or remove this discount on certain products at our discretion. Customers with agreed discounts will be able to view these prices when logged in to the site.

Customers invoiced in pounds Sterling may pay invoices by bank SWIFT transfer or by cheque. Invoices in Euros or US Dollars must be settled by SWIFT transfer as cheques are not acceptable.  Bank payment details are available by request, however are provided with invoices.

Ordering via our website

Orders can be placed online. Printed orders for faxing to us can also be generated easily on our website. Customers registered with the site can log in to view their agreed discounts and can order products instantly at these prices. If you wish assistance with registering on the website then please contact webmaster@linktech.co.uk. Payment for orders made via the site is collected by invoice.

Ordering by fax, telephone or e-mail

When using any of these methods, please ensure that you provide us with the following information:

• Customer number (if known)
• Contact name and telephone number
• E-mail address for order confirmation and shipping notification
• Purchase order number
• Catalogue numbers and product descriptions
• Order quantity and unit size of products

For current customers delivery and invoice addresses will not be required unless different from previous orders.

Orders can be placed by:

• Telephone: +44 (0) 1698 849911
• Fax:  +44 (0) 1698 849922
• E-mail:  sales@linktech.co.uk

Confirmation of orders

Orders will be confirmed by e-mail upon receipt, giving an estimated shipping date if possible. Receipt of orders placed on the website will also be confirmed automatically by e-mail. Please advise immediately if there are any discrepancies. Where an estimated shipping date is not provided with the order confirmation, one will be provided ASAP. To guarantee next-day delivery for stock items, orders must be placed by 14:00 (UK Time). Orders received after this time may be shipped for next-day delivery by special arrangement.

Shipping

Stock items are normally shipped within 24 hours of receipt of order (except where perishable products or hazardous products require alternative shipping arrangements). Where products are not in stock, customers will be advised within 24 hours of expected shipping dates. Notification of shipping will be made by e-mail, providing full Internet package tracking information where available.

Carriage costs

Carriage costs are summarised in the table below. Due to carrier restrictions and legal requirements a higher shipment cost is incurred on shipments of hazardous products. Please note the vast majority of our products are classed as non-hazardous, however all solvents and liquid reagents do fall under this category. Hazardous products are noted as such on the website and identified with an asterisk (*) in the Product List.

Summary of carriage costs

1. The cost of hazardous shipments to Northern Ireland is variable and sent by a non-guaranteed delivery service. Delivery of hazardous shipments in the UK (inc. NI) is typically 2 business days.
2. The cost of hazardous shipments to Europe is variable and sent by a non-guaranteed delivery service. Delivery is typically 4-5 business days.
3. As hazardous goods must travel by land and sea, shipment of these to the US is not feasible.
4. Delivery methods and cost of shipments outside of the UK, Europe and the US will be confirmed upon receipt of order if available.

These costs are subject to change therefore please do check our website for our latest charges.

Terms and conditions of sale

Click to view our terms and conditions of sale.